Returns & Exchanges
At SUENO, we want you to love your home as much as we do, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your purchase doesn't perfectly fit your space, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original SUENO packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Schedule a Pickup
For larger furniture pieces, we will coordinate a professional courier pickup at your convenience, while smaller decor items can be dropped off at any authorized shipping point using our prepaid label.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing